What it does
CommBank’s Dan Jermyn has publicly discussed an agentic tool that handles payment disputes. PCBB flagged dispute work in January 2026 as a high-confidence near-term use for community institutions because the rule set is well-defined and the error modes are predictable.
Architecture
Channel → dispute specialist → core/payments tools → four-eyes on exceptions. Not a general assistant.
Evidence
Evident “Banks go agentic”; Open Banking Tracker (May 2026) on dispute-resolution as a near-term use.
Caveat
CommBank has not published a containment rate or dollar recovery figure for this tool in the sources used here.